Outsourcing del puesto de trabajo para el Ministerio de Industria

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Outsourcing del puesto de trabajo para el Ministerio de Industria

Friday January 21st, 2022

CLIENTE: MINISTERIO DE INDUSTRIA, COMERCIO Y TURISMO LOCALIZACIÓN: ESPAÑA El Grupo Sermicro ha renovado el proyecto para ofrecer servicios profesionales de outsourcing del puesto de trabajo al Ministerio de Industria, Comercio y Turismo, el Instituto de Turismo de España y el Instituto para la Transición Justa. El objetivo de este proyecto consiste en proveer de los servicios de atención a usuarios finales de estas instituciones, para la resolución de problemas de los recursos microinformáticos y de telecomunicaciones, la gestión de las peticiones de recursos por parte de los usuarios y la provisión de los servicios de mantenimiento del parque microinformático. De cara a aportar valor y mejoras en el marco de los servicios ofertados, el proyecto consta, entre otros, de las siguientes directrices y objetivos fundamentales:

Disponer de un modelo global de servicio de alto nivel.
Reducir el número de incidencias en los puestos de trabajo.
Eliminar los riesgos asociados al uso de tecnologías obsoletas.
Conseguir un modelo único de gestión para toda la organización.
Permitir la flexibilidad necesaria para adecuarse a posibles cambios organizativos o técnicos.
Establecer un plan de mejora continua.
Mejorar la Información de gestión, el control de los servicios y los índices de resolución en primera instancia.
Potenciar la ejecución de acciones proactivas.

Para la ejecución de este proyecto se diseña un modelo organizativo que permita una óptima distribución de las funciones y localización del equipo técnico asignado al servicio, consiguiendo la flexibilidad necesaria para atender las fluctuaciones que la actividad pueda precisar. Este modelo organizativo aporta una Oficina de Gobierno del Servicio (SMO), en la que participan los responsables de los distintos grupos. El equipo técnico está compuesto por diferentes perfiles con amplia experiencia en las distintas disciplinas y consta de un Coordinador Técnico, que se ocupa, no solo de las tareas asociadas a dicho perfil, sino también las relacionadas con personal, RRHH, control económico, etc., siempre trabajando en estrecha relación con el cliente, de forma que las decisiones puedan ser tomadas y ejecutadas de forma rápida y efectiva.

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