Mantenimiento integral de equipamiento TIC para la Diputación de Barcelona

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Mantenimiento integral de equipamiento TIC para la Diputación de Barcelona

Friday January 21st, 2022

CLIENTE: DIPUTACIÓN DE BARCELONA LOCALIZACIÓN: BARCELONA El Grupo Sermicro ha conseguido el proyecto para proporcionar servicios de mantenimiento integral del equipamiento TIC (Tecnología de la Información y Comunicación) para diversas áreas de la Diputación de Barcelona. Entre los servicios a proporcionar en este mantenimiento integral de todos los activos informáticos, se encuentran:

La atención a todos los usuarios internos que componen las distintas áreas.
El soporte técnico, incluyendo la gestión de incidencias y consultas, peticiones, cambios, resolución de problemas, etc., así como mantenimiento del hardware, incluyendo la gestión del equipamiento y de las líneas de voz y datos suministrados por terceros
La administración de los 11 servidores Windows de oficinas de la XPN.
El servicio in-situ de soporte técnico a las sedes.
La gestión del equipamiento del puesto de trabajo del usuario incluyendo la instalación, configuración, actualizaciones y mantenimiento del software (sistema operativo y aplicaciones), la gestión de inventario y la administración de permisos y carpetas del servicio de compartición de ficheros de la XB.
La gestión de las redes locales de las sedes.

Durante las fases de transición y transformación del servicio, el equipo de Gobierno IT del Grupo Sermicro realizará el análisis de debilidades y fortalezas de las herramientas de IT Governance del proveedor saliente (Ticketing, Gestión del conocimiento, Inventario, monitorización y software de despliegue de aplicaciones), con el objetivo de mejorar las mismas, implementando soluciones de Sermicro. Este proyecto también incluye la ampliación de los servicios, que puedan ser necesarios, en base al conocimiento de las prestaciones de los sistemas existentes, de las necesidades de los usuarios o de la evolución del entorno tecnológico. El equipo encargado de ejecutar este proyecto estará formado por técnicos especializados en redes, sistemas, Help Desk, técnicos de campo, etc, y por un coordinador del servicio, máximo responsable de la gestión y ejecución del mismo y, por tanto, encargado de los recursos, el cumplimiento de la agenda de actividades, las reuniones de seguimiento, el cumplimiento de los objetivos fijados, etc. Para poder ejecutar su labor, dispondrá de un cuadro de mando con los principales indicadores del servicio, que le permitirá analizar la situación del mismo y tomar las mejores decisiones para proporcionar la calidad, rigor y nivel de cumplimiento solicitado por la Diputación de Barcelona.

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