{"id":1693,"date":"2016-04-27T14:02:48","date_gmt":"2016-04-27T14:02:48","guid":{"rendered":"http:\/\/grupoimesapi.es\/?p=1693"},"modified":"2018-12-12T08:57:49","modified_gmt":"2018-12-12T08:57:49","slug":"prosegur","status":"publish","type":"post","link":"https:\/\/www.grupoimesapi.es\/en\/prosegur\/","title":{"rendered":"PROSEGUR"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row margin_bottom=&#8221;32px&#8221;][vc_column][vc_custom_heading text=&#8221;Project Data&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_separator][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: justify;\">OUTSOURCING OF THE END-USER DESKTOP SYSTMES FOR PROSEGUR<\/h3>\n<p style=\"text-align: justify;\">Since October 2015, SERMICRO has managed the outsourcing of the end-user desktop for Spain, France, Brazil, Argentina, Mexico, Colombia, Chile, Peru, Uruguay and Paraguay as a sole provider, serving 150,000 employees for a period of 5 years.<\/p>\n<p style=\"text-align: justify;\">This macro project contemplates two key points:<\/p>\n<p style=\"text-align: justify;\">The Global Management of the Service Desk. SERMICRO has presence and infrastructure in Spain, Brazil and Argentina, providing support from these countries to Prosegur users on a 24 \u00d7 7 basis, in several languages: Spanish, Portuguese and French.<\/p>\n<p style=\"text-align: justify;\">In addition to managing the incidents and requests from the different Prosegur Business Areas, our service includes remote solutions, controlling the use of software licenses, distributing software remotely and other services.<\/p>\n<p style=\"text-align: justify;\">On-site support. SERMICRO provides microcomputer and peripherals support to 100 PROSEGUR Branches in Spain, 200 Branches in Brazil and the Headquarters in Argentina. This support consists of technical on-site assistance, both, hardware and software.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Photo Gallery&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_separator][vc_empty_space height=&#8221;16px&#8221;][vc_media_grid element_width=&#8221;3&#8243; item=&#8221;mediaGrid_FadeInWithIcon&#8221; grid_id=&#8221;vc_gid:1544604738766-a5e7019f-5c1d-1&#8243; include=&#8221;1696,1698,1700,1701&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Outsourcing of end-user desktop support on an international environment for PROSEGUR<\/p>\n","protected":false},"author":3,"featured_media":1699,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"class_list":["post-1693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-proyectos-tic","description-off"],"_links":{"self":[{"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/posts\/1693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/comments?post=1693"}],"version-history":[{"count":0,"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/posts\/1693\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/media\/1699"}],"wp:attachment":[{"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/media?parent=1693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/categories?post=1693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grupoimesapi.es\/en\/wp-json\/wp\/v2\/tags?post=1693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}